Results-Oriented—Priority-Driven—Inspirational Team Leader—Innovative Problem Solver

Highly qualified, motivated professional with diverse experience and solid track record of producing commercial-quality User Manuals, Reference and Installation Guides, Online Help systems, Web-based content and marketing materials. Extremely focused, detail-oriented, with the versatility required to achieve success in a competitive, fast-paced working environment. Major strengths include the ability to formulate and convey technical vision to non-technical personnel and effectively match the message to the audience.




Senior Technical WriterPaylocity, Schaumberg, Illinois (Remote) June 2022–June 2023

Sole technical writer.

Senior Technical WriterConduent, Irvine, California May 2018–January 2022

Member of technical writing team.

Senior Technical Writer (Contractor)Pinnacle Claims Management, Irvine, California February 2017–July 2017

Sole technical writer of Cost Containment team.

Content Strategist (Onsite at Google)Zenith Talent Corporation, Mountain View, California August 2016–December 2016

Member of the AdWords team.

Senior Technical Writer (Contractor)Pacific Dental Services, Irvine, California October 2015–April 2016

Sole technical writer of IT team.

Senior Technical WriterExperian, Costa Mesa, California February 2013–April 2015

Senior technical writer of three member Audit & Risk team tasked to standardize process documentation across the enterprise in response to the Consumer Financial Protection Bureau (CFPB).

Senior Technical WriterOptumInsight, San Jose, California April 2011–February 2013

Sole technical writer responsible for developing documentation process, creating Word templates and CSS files for standardizing and branding print and online documentation sets, and writing Release Notes, Datasheets, User Guides, Installation Guides and Online Help.

Senior Technical Writer (Contractor)The Capital Group Companies, Irvine, California March 2010–February 2011

Responsible for designing and writing Job Aids, Tip Sheets, PowerPoint Presentations, Quick Reference Guides, and User Guides for training 1200 employees of the country's third largest mutual fund operator on Remedy 7.6.


Certificate Program for Technical Writing and Editing
University of Washington–Seattle, WA

Bachelor of Arts in Theatre Arts and Communication
University of Richmond–Richmond, Virginia





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